1. Overdue Accounts
Yes
No
Do you have overdue
accounts? *
Yes
No
Do you have the time to collect these accounts?
Yes
No
Are you aware that for each month an account
is overdue, you lose 4 ½ % of your net profit?
Yes
No
Are you aware of your rights and the appropriate
steps to take when enforcing your terms against a debtor?
Yes
No
Did you know that there is a plan available
that can provide your business with a professional collector
for all situations relating to your debtors for a small
fee?
2. Small Claims Service
(Available to members only)
Yes
No
Do you have small debts up to $250.00 which
are constantly beyond your Trading Terms? *
Yes
No
Do you believe that some of these debts
are not worth the time and effort to recover?
Yes
No
Do you wait too long before attempting
recovery of these debts?
Yes
No
Have you ever used a professional to do
this work for you?
Yes
No
Did you know that there is a plan available
that can provide your business with a professional collector
for most situations relating to your debtors for a small
fee?
3. Debtor Search
Yes
No
Have you ever had debtors move address
and subsequently not pay their debt? *
Yes
No
Do you have the time to search for the
debtor if they move without notifying you?
Yes
No
Do you know the danger signs to look for
if the debtor is about to skip?
Yes
No
Would you know where to start searching
for the debtor if they did skip?
Yes
No
Did you know that there is a service available
that can provide your business with a professional collector
for most situations relating to your debtors for a small
fee?
4. Reconciliations
Yes
No
Do you have accounts which contain large
volume transactions?
*
Yes
No
Do you have the time to reconcile these
accounts?
Yes
No
Have you ever given up or cut your losses
because of an unreconciled account?
Yes
No
Did you know that this is often a large
source of lost revenue for most businesses?
Yes
No
Did you know that there is a plan available
which provides a service for reconciling your accounts
at a small fee?
5.Risk Analysis
Yes
No
Do you really know the business or individual
that you are offering credit to?
*
Yes
No
Did you know that if your terms of trade
are 30 days, then you are providing free use of your goods
or services for up to and in many cases beyond 60 days?
Yes
No
Do you know how to rate a potential or
existing client in order of risk to minimise potential
loss by adjusting credit limits and terms of trade accordingly?
Yes
No
Did you know that there is a service that
provides risk analysis of your potential and existing
clients in a simple categorised format, for a nominal
fee?
6. Credit Policy
Yes
No
Does your business have a credit policy?
*
Yes
No
Did you know that a good credit policy
designed to suit your business can greatly increase cash
flow and also prevent any damaging work processes from
developing?
Yes
No
Do all of your staff or members of your
organisation know of its stance on credit accounts, terms
of trade and the treatment and procedure of these accounts?
Yes
No
Are there clearly defined lines of authority
in your organisation to minimise risk?
Yes
No
Did you know that there is a plan available
that can provide a specially tailored credit policy to
suit your business designed by experts in the trade, at
a small cost to your business?
7. Business Name and Company
Searches
Yes
No
Do you know the legal structure of your
debtors business and who to chase to make a quick and
effective claim?
*
Yes
No
Do you know where to access this information?
Yes
No
Do you have the time to access this information?
Yes
No
Did you know that if you sue the business
name, you slow the process of recovery, and at your own
cost?
Yes
No
Did you know that there is a service available
that can provide same day turn around time on this information,
at a small cost to your business?
8.Credit Reports
Yes
No
Do you have trouble deciding on who you
should provide credit to and how much?
*
Yes
No
Do you know who you are dealing with when
you provide credit?
Yes
No
Do you know how to access financial information
of your customers?
Yes
No
Do you know how to effectively read these
statements and what they really mean?
Yes
No
Did you know that there is a service available
that can provide same day turn around on this information,
at a small cost to your business?
9.Credit Staff Training
Yes
No
Do your credit/payables staff have the
adequate skill and knowledge to handle most situations
that arise with debtors/creditors?
*
Yes
No
Does your staff have training in recording
detailed debtors notes, actions and full chronological
history?
Yes
No
Would your staff benefit from training
on effective telephone collection techniques and responses,
letter writing skills and steps in the legal recovery process?
Yes
No
Does your staff have any training in dispute
resolution or intermediary experience?
10.Job Descriptions
Yes
No
Do you currently have specific job descriptions
for your credit staff?
*
Yes
No
Is there only one person handling a number
of tasks with no clear line of authority?
Yes
No
Is your accounts department set up in the
most effective structure?
Yes
No
Have you ever experienced or are you concerned
about the possibility of fraud in your organisation?
11.Performance Reporting
Yes
No
Do you currently have effective management
reports that analyse sales against debtors?
*
Yes
No
Do you have an aged debtors report?
Yes
No
Do you know what your current Daily Sales
Outstanding (D.S.O) figure is?
Yes
No
Do you run detailed reports on clients
who have exceeded their credit limits/trading terms?
12.New Account Setup
Yes
No
Do you have a credit application form for
your customers?
*
Yes
No
Does your credit application form contain
all the necessary information that you require on the
customer?
Yes
No
Are your terms of trade clearly indicated
on your application as well as all other formal documents?
Yes
No
Do you set up a file for all your credit
accounts?
13. Access Database Design
Yes
No
Do you require a database for your business?
*
Yes
No
Have you had to spend a fortune on software
to create a database for your business?
Yes
No
Do you own Microsoft Office 97 or greater?
Yes
No
Would you like to know more?
14.Dispute Resolution
Yes
No
Do you have trouble with customers not
paying and suppliers not cooperating with your business
due to a dispute or misunderstanding?
*
Yes
No
Do you know the benefits an intermediary
can bring to a dispute with your customers/suppliers?
Yes
No
Do you have the time to counsel your debtors
or suppliers in order to run your business?
1.Reconciliations
Yes
No
Do you have large volume supplier accounts
which require reconciling?
*
Yes
No
Do you have the time to spare on these
reconciliations?
2.Negotiate Credit Terms
Yes
No
Is your cash flow suffering because all
your creditors accounts are due at once and the threat
of stop supply is constantly plaguing your business?
*
Yes
No
Would you like more time to pay your bills?
Yes
No
Would you know how to handle a supplier
who was threatening to cut supply if full payment was
not made immediately?
3.Aged Payables and Supplier
Reports
Yes
No
Do you currently use an aged payables report
in your business?
*
Yes
No
Do you have reports on your list of suppliers
and their historical transactions?
Yes
No
Do you know how to identify trends and
problem areas within these reports?
Yes
No
Would you like more information on how
to achieve these tasks?
4.Negotiate
Supplier Rates
Yes
No
Do you know if your supplier prices are
the best prices and that you are getting value for money?
*
Yes
No
Would you consider changing suppliers if
a better price was found for the same product?
Yes
No
Do you know all the suppliers
in your area of the market, or would you have the time to
look for them?
